You have 14 days to return any unwanted items from the day of delivery. We inspect all items upon return. To receive a full refund on any eligible items, the items must be returned to us unworn/unused* and in the condition you received them with their original packaging intact. If the items are returned damaged, worn or in an unsuitable condition, we won't be able to give you a refund. 

*Of course, this doesn’t mean you cannot try them on, we simply don’t want the glasses to be worn out and used for a period and then returned.

We do not at this stage offer free return labels. Any returned items will remain your responsibility until they arrive back at our warehouse. Please make sure you obtain proof of postage from your chosen courier to ensure your return is tracked and can be located.

Depending on your initial payment option and how long your chosen courier takes to get the items back to our warehouse and being processed by us. Refunds will be processed back to your original payment method used. You will be notified via email once your return has been processed and please note that it can take up to 14 days for your refund to reach back to your original payment method, however, most often it is much sooner.

We take immense pride in offering our Trade Shades protective eyewear, and we genuinely believe that upon receiving your order, you'll be pleasantly surprised by how well it exceeds your expectations. If, for any reason, you decide to return your purchase, we want you to know that we are here to support you and will gladly facilitate an exchange or refund for any item. Please be assured that we value the condition of our products, and returned items must be in a 100% resalable condition.In the unfortunate event that your Trade Shades protective eyewear experiences damage during transit, please reach out to us via email. We genuinely care about your satisfaction, and we'll work to promptly replace any damaged items following a careful assessment.

To initiate a return, please complete the following steps:

Contact us at returns@trade-shades.com, in the subject line please enter your order number, and in the rest of the email please state your reason for return and if theres anything else we can help you with. 

We kindly request that all returns preserve their original condition, including all original paperwork and the receipt. Unfortunately, we cannot accept damaged or worn products for return, and we want to be transparent that shipping costs will not be refunded. Your satisfaction is our priority, and we appreciate your understanding.

Please always obtain proof of postage and it is our recommendation to return the products via tracked option as they remain your responsibility until they reach our warehouse. 

If your order has been lost in transit without sufficient proof of postage, we won’t be able to process your return request. However, if you’re able to provide a valid postage receipt or tracking number for your return, we’ll honour your return with store credit. 

Please note that any postage costs are non-refundable.

Your return request will be processed within 3-5 working days from the date which your return was receive by our warehouse. We will inform you via email when we have received your return and will email you any updates. 

Being conscious of the impact on the environment of unnecessary processes we took the decision to remove paper from our returns process and make it entirely digital. Please email returns@trade-shades following the above returns process to initiate.

As soon as we have received your return back at our warehouse, we will endeavour to complete the return process within 3-5 working days. We will notify you via email of any information.

We aim to process all refunds within 14 working days from the date of receipt of your return at our warehouse. We will email you an confirmation once we have sent your refund. 

Please note, it can take (depending on your bank) a further 5 working days to see the funds clear in your account. Please contact your bank directly if after 5 working days have passed and the funds have not been received by you.

You do not have to pay for a refund, however the items in your return remain your responsibility until they are accepted by our warehouse. We do not refund postage costs on refunds nor on the original order placed.

Things happen! If you can prove with a receipt for postage paid to return your item back to us, we will provide you with Trade Shades store credit. If you do not get a postage receipt, we will not be able to process any returns request if the return has been lost in transit on its journey back to our warehouse.