Where's my order?

Check it yourself in under a minute. No password needed.

Quickest

Check my order

Put in the email you ordered with. We'll send you a 6-digit code. Pop it in and you'll see every order, where it's up to, and the Royal Mail tracking.

Check my order

Got a tracking number?

It's in your dispatch email. Pop it in here and we'll take you to Royal Mail.

That doesn't look right. It's usually 2 letters, 9 numbers, then GB.

How it goes

  1. 1
    You order.You get a confirmation email straight away.
  2. 2
    We pack it.We aim to dispatch within 1–2 working days, usually sooner.
  3. 3
    It's on its way.You get a dispatch email with your Royal Mail tracking number.

Delivery

Standard
£4.39
Standard, orders over £40
Free
Express
£5.99

Says delivered but it's not there?

Check your safe place, round the back, the bin and the neighbours first. The tracking page often has a photo of where it was left.

Still stuck?

Email support@trade-shades.com with your order number. It's me, Fraser, who reads it.

Get in touch